Privacy Policy

This policy explains what data Cygnuz AI collects, why, and the choices you have.

What we collect

• Account data: business details, your email and the people you invite.
• Call data: caller phone numbers, call times and duration, audio recordings, transcripts, summaries and appointments created during calls.
• Usage and billing data: credit balance, charges and activity logs.

How we use it

To run your AI agent, book appointments, show call history, bill usage, prevent abuse and improve reliability. We do not sell personal data.

Who processes it

We use infrastructure and service providers to deliver the Service: telephone carriers, speech-to-text, language-model and text-to-speech providers, email delivery, and cloud hosting and storage. They process data only to provide their service to us.

Call recording

Calls are recorded and transcribed so you can review them. You are responsible for telling callers that calls may be recorded where required by law. You can turn recording off in your AI agent settings.

Retention and deletion

We keep call data while your account is active. You can delete contacts, appointments and recordings, or ask us to delete your account and associated data.

Security

Data is encrypted in transit; third-party access tokens and provider credentials are encrypted at rest; access to your data is limited to your account's users and authorised Cygnuz staff.

Your rights

Depending on where you live you may have the right to access, correct, export or delete your data. Contact us through the website form to exercise them.