Cygnuz

Terms of Service

Last updated: October 2026

These terms govern your use of Cygnuz AI (the "Service"). By creating an account you agree to them.

1. The Service

Cygnuz provides AI voice agents that answer and place phone calls, book appointments and report on those calls. Calls are carried over third-party telephone networks and processed by speech and language providers acting on our behalf.

2. Your account

You are responsible for the accuracy of the information you give us, for activity under your account and for the people you invite to it. Keep your sign-in email secure.

3. Credit and charges

  • The Service is prepaid. Calls are charged per second (rounded up to 6 seconds) at the rate shown in your dashboard.
  • Promotional credit has no cash value. Purchased credit does not expire.
  • When your balance reaches zero, the agent stops answering calls until you add credit.
  • Enterprise customers may agree different rates and invoicing in writing.

4. Acceptable use

You must not use the Service for unlawful, deceptive or harassing calls, for unsolicited marketing where prohibited, or to impersonate others. You are responsible for complying with call-recording, consent and telemarketing laws in the places you and your callers are located, including informing callers that calls may be recorded.

5. Recordings and data

Calls may be recorded and transcribed to deliver the Service. Recordings are stored for a limited period and can be deleted on request. See our Privacy Policy.

6. Availability

We work hard to keep the Service available but do not guarantee uninterrupted operation. AI agents can make mistakes; you are responsible for reviewing bookings and for emergency situations. The Service must not be relied on for emergency calls.

7. Suspension and termination

We may suspend accounts that breach these terms or put the platform at risk. You may stop using the Service at any time and ask us to close your account.

8. Liability

To the extent permitted by law, the Service is provided "as is" and our liability is limited to the amount you paid in the three months before the claim.

9. Contact

Questions about these terms? Use the contact form on our website.